FAQ – Häufig gestellte Fragen
The most important questions answered.
Here we answer the questions, people ask the most.
No, don't wory. It's always possible to leave the mission. But why would you want to? After all there is an important task for you to complete!n Auftrag zu erfüllen!
These missions can be booked in german, english or french:
|Trophäensammler / Tropyh Collector||yes||yes||no|
|Geldrausch / Money Rush||yes||yes||no|
|Leichenschauschmaus / Inquest Feast||yes||yes||no|
|Enter the bar||yes||yes||yes|
|Schattenjagd/ Catch Max||yes||no||no|
Just send us a message via whats app or mail or call us, if you need any help to book in english!
We charge the following cancellation and rebooking fees:
Cancellation / rebooking up to 14 days before the date of the game: free of charge
Cancellation / rebooking up to 7 days before the game date: 50% of the total price of the booking
Cancellation / rebooking up to 24 hours before the game date: 75% of the total price of the booking
Not showing up for the game date: 100% of the total price of the booking
A cancellation must be received by us in writing. Best by email: email@example.com.
It depends. There are Real Life Adventures for big groups, but honestly: do you like sitting in an autoscooter for an hour with four people?
If you go over the maximum it's hard to notice what other people do and you'll most likely miss a lot of what's happening. The more people there are, the more the experience suffers.
That's why we recommend not to go over the player maximum. If you still absolutely want to bring an extra person, discuss it with us beforehand. We want you to have a great day! :D
As long as you don't fall below the minimum number or exceed the maximum number of participants, it's not a problem!
Just let the game master know on site. You can simply pay the missing amount on site.
Our minimum age declarations refer to the atmoshpere inside the mission and not to the difficulty. There are puzzles in every room that are sometimes easier for children than adults. Our missions are challenging and exciting.
Children from the age of 8 can accompany an adult but at the adults decision. You know your children best. Read through the information of the mission beforehand and ask us if you have any questions.
In general missions should be accompanied by an adult.
There are several options here:
If your desired date is within the next 24 hours, then our personnel planning may have been completed. In this case you have to contact us personally. Best by email or phone. Both are read by many employees. If we're not reachable by phone at the moment, your message will go to the mailbox and will be processed at the next check. If your desired mission is still available, we will try to enable you to book it at short notice.
If it is more than 2 days until your grayed-out desired date, then see if another mission is still available.
Our missions are atmospheric. In general the puzzles are the main focus.
The Inquest Feast (Leichenschauschmaus), as the name says, is a bit darker and there can be a jump scare or two.
If you have don't mind taking the elevator, you shouldn't have any problems playing our missions.
We already had a lot of pregnant players. They managed to complete the missions without problems.
No, tools you bring yourself are not allowed! You don't need them anyway. Everything you need you will get from us.
Valuables can be locked in a locker before the mission.
It's best if you're a few minutes early, so you can make sure everyone of you is on time and we can start right away.
Since every missions has its own starting point in the booking confirmation make sure you wait at the right place.
Depending on the scheduled missions after yours we might have to deduct that time from your overall time at your disposal. So make sure to account for delays when you leave for your mission.
The gamemaster is responsible for you and your mission. They greet you, brief you and help you during the mission, should you need it. After your mission they will answer your questions if you didn't understand something.
You might even meet them during your mission. Just wait and see ;)
Der Gamemaster ist für euch und euer komplettes Spiel verantwortlich. Er begrüßt euch, gibt euch eine Einweisung und ist während des Spiels über Ton- und Videotechnik (indoor) und per Funk (outdoor) jederzeit mit euch in Kontakt. Er kann euch hilfreiche Tipps geben, falls ihr mal nicht weiterwissen solltet und beantwortet auch nach eurem Spiel noch wichtige Fragen. Der Gamemaster kann euch auch während der Mission begegnen. Lasst euch überraschen ;)...
Our gamemaster can hear and see you during the mission. There are three reasons for this:
- Our rooms are safe from theft and vandalism.
- It serves your safety.
- Our gamemaster can give you tips should you need them.
Who cares about time? Just have fun!
Our gamemaster will make sure, you're not stuck in there for 5 hours.
Then we open up a trap door and you're lost forever ;)
Kidding! When the time is over and you haven't solved all the puzzles yet, you only lost a game. Next time you're definitely faster and will manage to solve your mission. No agent fell from the sky yet. ;)
Our gamemaster will try to make sure your time doesn't run out though, so just have fun and don't worry!
Do you have a gift voucher with a code with 6 numbers or from the website geschenkidee.de?
Just give us a call (0178 561 3340) or write us a Mail with your voucher code, so we can book it manually.
Not completely, no. It depends on your mission. So just call us and ask!
Tel.: +49 (1 78) 561 33 40
Just contact us! :D
Tel.: +49 (1 78) 561 33 40